Privacy Policy for ShopNow24
Last Updated: [December 4, 2025]
The operators of ShopNow24 (hereinafter referred to as “we”, “us”) take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.
This statement informs you about which personal data is collected when using our website (shopnow24.de) and our mobile app (collectively, the “Platform”), and for what purpose it is processed.
1. Name and Contact Details of the Controller
The controller responsible for data processing on this Platform is:
ShopNow24 GmbH Represented by: [Ihsani Sahbaz, Managing Director of WindsoftTech GmbH] Address: [Wingertsheide 13, 51427 Bergisch Gladbach] Email: [info@shopnow24.com]
2. Collection and Processing of Personal Data
We collect and process personal data only if it is necessary for the provision of a functional Platform, our content, and services, or if you provide it to us voluntarily.
2.1 Data during Registration and Account Management
When you create a customer account with ShopNow24, we collect the following data:
| Data Category | Purpose of Processing |
| Identity Data | Name, surname, email address, password (encrypted). |
| Contact Data | Shipping and billing address, telephone number. |
| Purpose | Fulfillment of the user agreement, provision of the account, communication. |
2.2 Data during the Ordering Process
We collect additional data as part of the ordering process:
| Data Category | Purpose of Processing |
| Transaction Data | Products purchased, price, order date, payment status. |
| Payment Data | Depending on the chosen method: Bank details, credit card information (transferred securely to the payment service provider and not stored by us). |
| Purpose | Fulfillment of the purchase agreement, payment processing, shipping execution, statutory retention requirements (accounting). |
2.3 Data during Platform and App Usage
| Data Category | Purpose of Processing |
| Usage Data | IP address, date and time of access, pages visited, browser type, operating system. |
| App Data | Device ID, App version, usage behavior within the App. |
| Purpose | Ensuring stability and security, improving our offer, statistical analysis, troubleshooting. |
3. Disclosure of Data to Third Parties
Your personal data is transmitted to third parties solely for the purposes listed below:
- Shipping Providers: To deliver the ordered goods, we pass on your name and delivery address to the contracted shipping provider (e.g., DHL, UPS, FedEx).
- Payment Service Providers: Payment processing is carried out by external service providers (e.g., PayPal, Stripe, Klarna). We transmit the data necessary for payment processing to these service providers.
- Legal Obligations: We transmit your data to authorized bodies insofar as we are legally obligated to do so or by court order.
- Internal Service Providers: We use internal or external IT service providers (e.g., hosting providers, database operators) who act on our behalf and according to our instructions.
4. Cookies and Similar Technologies (Website)
We use cookies to make our platform more user-friendly, effective, and secure. Cookies are small text files that are stored on your device.
- Necessary Cookies: These are strictly required for the platform’s basic functions (shopping cart, login status).
- Analysis and Marketing Cookies: We use these only with your prior consent (obtained via our cookie banner) to analyze the use of our platform and to display relevant advertising to you.
5. Mobile App Tracking (App)
We use [Firebase Analytics] to analyze the usage of our mobile app. This involves collecting anonymized data about your usage behavior. You have the option to deactivate this tracking in the App’s settings.
6. Data Security
We implement technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction, or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. Access to your customer account is only possible after entering your personal password.
7. Storage Duration
We store personal data only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with statutory obligations (e.g., commercial and tax retention periods of up to ten years). After these periods expire, the data will be deleted.
8. Your Rights as a Data Subject
You have the right to request information about your stored personal data, its origin, recipient, and the purpose of the data processing at any time (Art. 15 GDPR). Furthermore, you have the following rights:
- Right to Rectification (Art. 16 GDPR)
- Right to Erasure (Art. 17 GDPR)
- Right to Restriction of Processing (Art. 18 GDPR)
- Right to Data Portability (Art. 20 GDPR)
- Right to Object to processing (Art. 21 GDPR)
- Right to Withdraw Consent (Art. 7 Para. 3 GDPR)
- Right to Lodge a Complaint with a supervisory authority (Art. 77 GDPR)
To assert your rights or if you have questions regarding data protection, please contact the contact point mentioned in Section 1.
9. Changes to this Privacy Policy
We reserve the right to adapt this Privacy Policy to ensure compliance with current legal requirements or to reflect changes in our services (e.g., the introduction of new services). The new Privacy Policy will apply to your renewed visit.
Important Note: The user of the platform must have read and confirmed the validity of this Privacy Policy.