ShopNow24 Return and Refund Policy

Thank you for shopping at ShopNow24. We are committed to providing you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Return Period

You have 10 calendar days from the date you received your item to initiate a return.

1.2 Eligibility for a Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in the original packaging.
  • The item must have all original tags, labels, and protective stickers attached.
  • You must provide the original receipt or proof of purchase.

1.3 Non-Returnable Items

Certain types of goods are exempt from being returned. These include:

  • Gift cards.
  • Perishable goods (e.g., food, flowers).
  • Personalized or custom-made items.
  • Health and personal care items (e.g., cosmetics, intimate or sanitary goods) where the seal has been broken.
  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase.

2. Refunds

2.1 Inspection

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

2.2 Refund Approval

If your return is approved, we will initiate a refund to your original method of payment.

2.3 Refund Timeframe

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Typically, this process takes 5 to 10 business days after the refund is initiated by us.

3. Shipping

3.1 Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item).

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

3.2 Shipping for Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately. We will arrange for the return shipping and cover the associated costs.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [INSERT YOUR SUPPORT EMAIL ADDRESS HERE] with the subject line: “Return Request – Order #[Your Order Number]”.
  2. Provide Details: In the email, include:
    • Your Order Number.
    • The item(s) you wish to return.
    • The reason for the return (e.g., wrong size, defective, changed mind).
  3. Receive Instructions: We will reply with detailed instructions on where to send your return. Do not send items back before receiving our return authorization.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • By email: [INSERT YOUR SUPPORT EMAIL ADDRESS HERE]
  • By visiting this page on our website: [INSERT LINK TO CONTACT PAGE]
  • By phone: [INSERT PHONE NUMBER]

Last Updated: December 16, 2025